Privacy Policy

Who you are
- Moods Holistic Counselling
- Jojo Ellen Reeves
- moodsholisticcounselling@gmail.com
- ICO registration number ZB556385
What information you collect
- Name
- Email
- Telephone number
- GP details (if applicable)
- Emergency contact
- Session notes
- Payment information
- Information clients choose to share
How you collect it
- Email
- Phone
- During counselling sessions
Why you collect it
- To respond to enquiries
- To provide counselling
- To keep accurate records
- To meet legal and professional obligations
Lawful basis
- Contract
- Legitimate interests
- Legal obligation
- Special category data (health information)
Who information is shared with
- Clinical supervisor (anonymised where possible)
- Emergency services if there's serious risk
- Legal requirements
- Nobody else without consent
How information is stored
- Password protected
- Encrypted if appropriate
- Locked filing cabinet
How long records are kept
- seven years after counselling ends
Your rights
- Access
- Rectification
- Erasure (where applicable)
- Restrict processing
- Object
- Complain to the ICO

Data Protection Complaints Procedure

Moods Holistic Counselling is committed to protecting your personal information and handling it in accordance with UK data protection law

If you have any concerns about how your personal information has been collected, shared, stored or used please get in touch in the first instance. I will take your concerns seriously and do my best to resolve them promptly and fairly your claims.

You can contact me using the details below

Jojo Ellen Reeves

moods

07946528297

I aim to acknowledge your complaint as soon as possible and will investigate your

concerns. Where appropriate I will explain what has happened, answer any questions you may have and take reasonable steps to resolve the issue.

If you remain dissatisfied after contacting me, you have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent authority for data protection.

Information about making a complaint can be found on the ICO website at www.ico.org.uk or by calling 0303 123 1113